Refund and Returns Policy for GemDazzles

Effective Date: January 17, 2025

At GemDazzles, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free return and refund process. Please read through our Refund and Returns Policy to understand your rights and the process for returning items purchased from our website gemdazzles.com.

1. General Return Policy

We want you to be completely satisfied with your GemDazzles purchase. If for any reason you are not happy with your items, you may return most new, unused items for a full refund or exchange within 30 days of receipt. However, there are some exceptions outlined below.

  • Eligibility: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging with all tags attached. Please ensure that the item is properly packed when returned to prevent any damage during the return process.

  • Non-Returnable Items: The following items cannot be returned or exchanged:

    • Customized or personalized items
    • Sale or clearance items (unless defective or damaged)
    • Gift cards

If an item falls under these categories, it will be noted on the product page.

2. How to Return an Item

To return an item, follow the steps below:

  1. Contact Us: Reach out to our customer service team within 30 days of receiving your order at info@gemdazzles.com or (501) 365-3327. Please provide your order number and the reason for the return, and we will provide you with return instructions.

  2. Return Authorization: Once your return request is approved, you will be given a Return Authorization (RA) number. Please include this RA number on your return package.

  3. Return Shipping: The customer is responsible for the return shipping costs, unless the item is defective or an error was made by GemDazzles. We recommend using a trackable shipping service or purchasing shipping insurance for returns. GemDazzles is not responsible for lost or undelivered return packages.

  4. Packing the Return: Ensure that the item is securely packed in the original packaging, and that all tags, accessories, and documents are included in the return package.

  5. Refund Process: Once we receive your returned item, it will be inspected to ensure it meets our return criteria. If your return is approved, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method.

  • Please note: The time it takes for the refund to appear in your account depends on your bank or payment processor.

3. Exchanges

If you would like to exchange an item for a different size, color, or style, you can do so within the same 30-day return window. The exchange process is the same as a return, and you will receive a refund for the returned item. If you would like to purchase a new item, please do so separately, and we will assist you in processing the exchange.

4. Defective or Damaged Items

We take great care to ensure that your order arrives in perfect condition. If your item arrives damaged, defective, or you receive the wrong product, please contact us immediately at info@gemdazzles.com or (501) 365-3327 within 7 days of receiving your order. We will gladly assist you with the return, exchange, or full refund for defective items at no additional cost to you.

Please include photos of the damaged or defective item in your communication to help us process the claim quickly.

5. Refunds

Once your return has been processed and approved, your refund will be issued to the original payment method. Please note:

  • Refunds to Credit Cards: It may take 5-7 business days for the refund to be reflected on your credit card or bank statement, depending on your bank’s processing time.
  • Original Shipping Costs: Shipping charges are non-refundable, unless the return is due to a defect, error on our part, or shipping damage.

6. Late or Missing Refunds

If you have not yet received your refund, please check your bank or credit card statement again. If you still have not received it, please contact your bank or payment provider, as processing times may vary.

If you have done all of this and still have not received your refund, please reach out to us at info@gemdazzles.com or (501) 365-3327, and we will investigate the issue for you.

7. Gift Returns

If you received an item as a gift and would like to return it, we are happy to help! You may return the gift within the 30-day return window for a store credit or exchange. Please ensure you include the order number or the name of the person who purchased the item for you, so we can assist you in processing the return.

8. Final Sale Items

Certain items are considered final sale, including clearance items, personalized products, and gift cards. These items cannot be returned or exchanged unless defective. Please check the product description on our website to determine if an item is eligible for return.

9. Shipping Costs and Responsibility

  • Return Shipping: The customer is responsible for the cost of return shipping, unless the item was defective, damaged, or an error was made by GemDazzles.
  • Original Shipping: If the return is not due to a defect or error on our part, the original shipping charges are non-refundable.

10. International Returns

If you are returning an item from outside the United States, please be aware that you are responsible for any customs duties, taxes, or import fees that may apply to your return shipment. These charges are not covered by GemDazzles, and we recommend checking with your local customs office for further details.

Thank you for choosing GemDazzles. We are committed to providing high-quality products and exceptional customer service. If you have any questions or concerns regarding our Refund and Returns Policy, feel free to contact us at: