GemDazzles Refund and Returns Policy

Effective Date: October 17, 2024

At GemDazzles, we strive to ensure that you are completely satisfied with your purchase. Our Refund and Returns Policy outlines the terms and conditions for returning items and receiving refunds. We aim to provide a seamless experience, so please read the following guidelines carefully.

1. Return Eligibility

You may return most items within 30 days of receipt for a full refund or exchange, provided that the items are in their original condition, unworn, and in the original packaging. To initiate a return, please ensure that the following criteria are met:

  • Items must be unused and in the same condition that you received them.
  • Items must be in their original packaging, including any tags, boxes, or accessories that were included with your purchase.

2. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@gemdazzles.com or call us at (501) 365-3327 to inform us of your intent to return.
  2. Receive Return Instructions: We will provide you with a return authorization and detailed instructions on how to send the item back to us.
  3. Ship Your Item: Package your item securely, and ship it to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

  • Please note that shipping costs are non-refundable, and you will be responsible for paying your own shipping costs for returning the item.

4. Exchanges

If you wish to exchange an item for a different size or style, please follow the same return process outlined above. After we receive your returned item, you can place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost. Please provide photos of the damaged item to expedite the process.

6. Final Sale Items

Certain items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on our website. Please review product descriptions carefully before making a purchase.

7. Customer Support

If you have any questions or need further assistance regarding our Refund and Returns Policy, please don’t hesitate to contact us: